Privacy Policy for Traveolla.com
Effective Date: October 1, 2018
At Traveolla.com (referred to as "Traveolla," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or book travel itineraries through us.
1. Information We Collect
To provide you with seamless travel planning and booking services, we collect several types of information:
- Personal Identification: Name, date of birth, gender, and nationality.
- Contact Information: Email address, phone number, and physical billing/shipping address.
- Travel Documents: Passport numbers, visa information, and known traveler numbers (e.g., TSA PreCheck), when required by airlines or government authorities.
- Financial Data: Payment card details and billing information (processed securely through our payment gateways; we do not store full card numbers).
- Travel Preferences: Frequent flyer numbers, hotel loyalty programs, dietary restrictions, and health-related accommodations or medical requests relevant to your travel.
- Technical & Usage Data: IP address, browser type, operating system, and details about how you interact with our website.
2. How We Use Your Information
We use the data we collect from you to:
- Process, finalize, and manage your travel bookings, itineraries, and reservations.
- Communicate critical updates regarding your travel plans (e.g., flight delays, schedule changes).
- Provide customer support and respond to your inquiries.
- Send you promotional offers, newsletters, and travel inspiration (you can opt out at any time).
- Improve our website functionality, security, and user experience.
- Comply with legal obligations, court orders, and government travel regulations.
3. How We Share Your Information
We do not sell your personal data. However, to fulfill your travel arrangements, we must share your information with trusted third parties:
- Primary Travel Suppliers: Airlines, hotels, car rental companies, cruise lines, and local tour operators who fulfill your actual bookings.
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
- Legal & Government Authorities: Customs, immigration, and border control agencies as required by law for international travel, or to protect our legal rights.
Important Note: Travel suppliers (like airlines and hotels) operate as independent data controllers. We encourage you to review the privacy policies of the specific suppliers involved in your itinerary.
4. Data Security
We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location (such as the EU under GDPR or various US state laws), you may have the following rights regarding your data:
- Access: The right to request copies of the personal data we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete information.
- Erasure: The right to request that we delete your personal data, subject to certain legal exceptions (like active bookings or tax records).
- Opt-Out: The right to unsubscribe from our marketing emails at any time via the "unsubscribe" link.
6. Cookies and Tracking Technologies
Traveolla.com uses cookies and similar tracking technologies to analyze website traffic, remember your preferences, and deliver a personalized browsing experience. You can manage your cookie preferences through your individual browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by updating the "Effective Date" at the top of this page.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
- Email: hola@traveolla.com
- Mailing Address: 68/346-B, Jagruti Rd, behind bank of maharashtra, Sanganer, Pratap Nagar, Jaipur, Rajasthan 302033