Refund Policy · Traveolla Holidays

Refund & Rescheduling Policy

Supplier Authorization: Traveolla acts as a booking agent. Refunds can only be processed after they are approved and released by the respective third-party suppliers (airlines, hotels, transport providers).
Non-Refundable Components: All initial booking deposits, transaction/credit card convenience fees, and convenience charges levied by Traveolla are strictly non-refundable.
Original Mode of Payment: All eligible refunds will be credited exclusively back to the original bank account, credit card, or wallet used to make the initial payment. No cash or alternative account transfers will be processed.
Processing Timeline: Once approved by the suppliers, refunds typically take 7 to 14 business days to reflect in your account, depending entirely on your financial institution's processing cycles.
Partial Refunds: No refunds will be provided for partially used services, early hotel check-outs, missed sightseeing transfers, or unconsumed meals during the tour.

Written Request: Any request to change travel dates, modify itineraries, or swap passenger names must be sent in writing by the primary traveler to hola@traveolla.com.
Subject to Availability: All rescheduling requests are subject to real-time availability of hotel rooms, flight seats, and local transport.
Rate Differences: If the package cost for the new travel dates is higher than the original booking (due to peak seasons, weekend surges, or higher airfares), the client must pay the difference before the modifications are confirmed. If the new rate is lower, standard supplier cancellation charges will apply to the difference.
Traveolla Rescheduling Fee: Independent of any fare differences charged by airlines or hotels, Traveolla charges a flat administrative service fee for processing changes:
Domestic Bookings/Packages: INR 1,500 per change request.
International Bookings/Packages: USD 50 (or equivalent INR) per change request.
Time-Window Restrictions:
More than 30 days before travel: Rescheduling is generally permitted, subject only to supplier fare differences and our flat administrative fee.
Within 30 days of travel: No rescheduling requests can be accepted. Any date change requested inside this window will be treated as a complete cancellation, and standard cancellation fees (100% non-refundable) will apply.